Marketing


26
Feb 08

Youth Marketing – Facebook & MXit

In October last year, I asked a few youngsters why they use Facebook. It is a website, a social network, that has changed the way millions of people communicate around the world. Another service that does has done a similar job is our very own local MXit, a mobile instant messaging service.

There are two things that Facebook and MXit have in common, they are:

  1. Enchanced Communication
    Facebook allows users to keep up-to-date with what their friends are up to, send private messages, write on each others walls, share photos and videos. MXit on the other hand is slightly more instantaneous, users can chat to multiple friends at the same time and share certain content. They have both improved upon the way people can communicate with each other.
  2. Large Youth Audience
    In the last 30 days, Facebook has roughly 553 620 active South African users between the ages of 13 and 30. This is roughly 10% of South Africa’s internet population, all active on one site. MXit now has 7 million users, the majority being South African and predominantly between the ages of 13 – 24. It’s a global trend, the youth are into social networks, but only those that add value to their lives.

Engaging the youth where they feel comfortable can be a difficult task, but there are brands out there getting it right on both Facebook (see Apple and Skittles) and MXit (see Peugeot).

Sure ad spend on social networks is set to increase, but if not executed correctly all that money will go to waste. The challenge is taking the first step in understanding todays youth and how they want to interact with the brands they like and dislike.


24
Nov 07

Twitter & Facebook – Influencing The Consumer

I decided to do a little experiment and test just how Social Media tools can really influence a consumers decision to purchase. I could have used my blog to prove this point, but I needed almost instantaneous responses from people who form part of my online network. I decided the best place would be Twitter, as it acts like an instant messaging platform.

The Question:
On Twitter: (I am) looking for decent wireless internet.. MTN 3G, Vodacom 3G or iBurst? Anyone got some advice for me?

This question was broadcast to the 68 followers on Twitter, as well as the 500+ friends I have on Facebook due to the fact that Twitter is integrated with my Facebook account.

The Result:
Twitter Responses: 4

Nic Haralambous: I use vodacom usb modem on contract. works like a charm almost everywhere. Even in Grahamstown.

more about Nic

Eve Dmochowska: I am also using vodacom USB modem. Fab.

more about Eve

Uno de Waal: MTN drops the whole time. go with vodacom. very stable and a great interface (mtn’s one sucks).

more about Uno

Simone Puterman: I was using iBurst and then the company switched me to vodacom 3G 3months ago. Initially the 3G drove me nuts but it seems to have improved – not sure if it is weather or just in the Illovo area. My experience of 3G in Grahamstown sucked, though. it depends where in the town.

more about Simone

The 4 people that did respond to my question are highly respected people within the South African blogging arena, they do have lot of influence. They’re opinion will without certainty influence my decision when it comes to subscribing to a reliable 3G service provider.

Facebook Responses: 2

Rushil
Rushil on Facebook

Adrian
Adrian on Facebook

The Conclusion:
Vodacom received 4 positive and 1 negative comments. iBurst received 1 mention and 1 positive comment. MTN received 1 negative comment. While the answers were directed at me, in full public view, they are also visible to the followers and friends of people who responded to me on Twitter and Facebook. The influence hasn’t stopped at me, it could quite possibly be influencing a spectator (or many more) to our conversation.


1
Nov 07

Vuka Scuta – Helmet Hair & Playing In Traffic

I met Esme, the Brand Manager, at Vuka Scuta when I spoke at the Brands Convention a few months ago. She made me aware of their new campaign, Hemlet Hair Is In, which I think is pretty cool. Along with the launch of the campaign they re-designed their site, which looks really good. It’s mostly Flash based, but it does it’s job well.

Vuka Scuta - Helmet Hair Is In

However, what really caught my attention was when she told me they were working on some sort of interactive campaign for Facebook. So, naturally I did some snooping around. All I could find was a profile of some fictional character, or he could be part real. However, I don’t think he would fit in with Facebook’s terms and conditions.

As I continued to investigate I found a group created by this character, I hate traffic. While I can’t say I am blown away by what I found on Facebook, I did stumble upon something really cool. Vuka Scuta ran a guerilla marketing campaign and uploaded the photos to the Facebook group. They played on the fact that traffic is bad in South Africa, as well as the ever increasing petrol price.

Vuka Scuta - Playing In Traffic

I thought the idea was quite a brilliant. I think this was only carried out in Cape Town, but I would love to see it on the N1 in Gauteng between 7 and 9am. Truly classic in my opinion. I have included a video they uploaded on Facebook Video below, enjoy the drive and the Kenny Loggins sound track. Good job.


18
Oct 07

The Youth And Facebook

This afternoon I decided to talk to a few youngsters about Facebook. What I really wanted to find out was why they use it. A large part of my day is spent talking to the youth. In order for my company to help companies to engage the youth successfully, I need to stay up-to-date with the trends, even though I am a youngster myself.

It was really fun to hear some of the responses to questions that I asked. I also asked a few of my followers on Twitter if they had any questions. Here are some of the findings from the conversation:

  • Used To Keep In Touch
    The most popular and obvious reason was to keep in touch with old friends or friends and family who are overseas. Facebook allows people to send public and private messages to other people. It also allows people to share photos and videos with friends and family.
  • They Ignore The Ads
    Almost everyone I spoke to said that they ignored the ads on Facebook. The youth are very good at blocking out interruptive messages and therefore are blind to banners. In order for brands to gain the youth’s attention attention they need to start engaging them and build relationships with them.
  • They Do Make New Friends
    Once again most of the people said they knew they majority of the their friends, in real life, on Facebook, the few being new friends they have made online. I think Facebook is wonderful in this way because it allows us to overcome geographical boundaries to make new friends.
  • Facebook Mobile Is Important
    Facebook has a mobile version. Everyone I asked agreed that it allowed them to stay even more connected as they weren’t always near a PC with an internet connection. I think the mobile version plays a huge role in user retention as it allows users to login to Facebook from almost anywhere and access the main features of Facebook.
  • What Is Facebook?
    I asked a few people to explain Facebook to me in one sentence.
    “Social networking thingy?”
    “Facebook is a brilliant program to keep you in touch with friends and family all over the world!”
    “A more creative version of MXit?”

Facebook is rapidly approaching the 400 000 user mark and shows no signs of stopping. Below is a graph, provided by Compete, that shows how Facebook users are interacting inside of Facebook.

Facebook Usage


17
Oct 07

The Brand Gap – Distance Between Strategy & Creativity

Update: After going through the presentation I kind of had a few random thoughts that I needed to put down, please excuse me if my ramblings don’t make sense.

The part of this presentation that really stood out for me was collaboration. The presentation illustrates three methods of collaboration:

  1. One Stop Shop
  2. The Brand Agency
  3. Intergrated Marketing Team

I have no idea which is the best one to use, all I know is that neither of them control the ownership of you brand. Your customers own your brand. Like the presentation says, “..brands are defined by individuals, not companies, markets, or publics”. So here is where Social Media comes into play. How about individuals building your brand?

It’s already happening, those who are brand enthusiasts will talk about a brand all the time. Blogs are one of the many mediums that brand enthusiasts use to talk about brands they love. A company that has millions of bloggers talking about it world wide is Apple. They hardly needed to advertise the iPhone online because thousands upon thousands of bloggers did it for them.

So whats the best way to build a great brand? Build a truly great product and listen to your customers. The rest will take care of itself.